Privacy
Collection of Personal information.
What do we collect and store:
To enable us to organise a service you would need to disclose certain basic personal information to us. Ex name, address, telephone numbers.
There may also be incidental information that you may choose to disclose to us as it helps us have a better understanding of your needs and helps us provide a better service.
Information that you do not have to disclose but may voluntary choose to disclose could include information not directly bearing on or incidental to the transactions entered into by you with us. Examples of such incidental information for a cleaning job would be when you give us your email, age, days you are available at your house( based on the days you want your service),number of family members , health issues etc. For ex our notes may say 38 year old lady , 3 preteen children, having shoulder pain needs cleaning services on Fri or Thu as she does not work on those 2 days.
We understand how important it is to protect your personal information. This document sets out our privacy policy commitment in respect of personal information you provide to us. We encourage you to visit our website regularly for any updates to our privacy policies.
What do we do with the information we collect?
Assistanz will disclose your personal information to its agents(Ex Managers or Franchisees), workers referred by us (and employed by you) , independent contractors who may work at your place and others who need to know that information to assist them in providing you with the service you have requested.
We may keep and file all personal information you provide when dealing with us to assist us in providing you with our products and/or services and information of interest in respect of your consumer/commercial dealings with us. Most information is stored electronically.
What we will not do with the information we collect
We will not on sell or share your information to marketing agencies for use by other parties or organisation. It will remain the property of ASSISTANZ.
Your rights, in relation to personal information which we collect and hold?
If you become aware of any inaccuracies or errors in your personal information or you change your personal details such as your name, or address we ask you to contact us as soon as possible and we will be obliged to update your details as requested.
You have a right to know what information we hold about you and we will give you this on request.
If you no longer conduct business with us, you can ask us to remove your some personal information we hold about you. However we reserve the right to keep basic information and important notes that are needed to remember you as a client as many clients may suspend service and renew at a later time . For Ex our notes may say – Michael Smith of 15 Stacey st wahroonga kept cancelling services!!
Assistanz will take all reasonable steps to protect your personal information from misuse and loss and unauthorised access and disclosure. These steps include confidentiality obligations imposed on our employees if any and use of security measures for system access.
Disclosure of Information to Third Parties ??We do not provide any details to third parties that you have submitted on this website. Unless goods are required to be shipped, freight companies, clearing houses etc are the only 3rd parties that would receive address and contact name information. We do provide your information to the people working at your house and franchise managers etc??All other personal information, preferences, interests etc, remain the property of ASSITANZ Management only
Web security
Cookies?? Service providers we use to serve and host our web content, and/or deliver our e-mails, use session and persistent cookies, to track the number of times the site is accessed and whether the site was accessed from an advertisement or another linked site. Sometimes cookie technology is used to track the number of times a page is viewed. In all cases, the cookie generated from the advertisement or e-mail does not contain any personally identifiable information and will remain on your hard drive until you delete it. ??
Legal Issues??This is an Australian website and is subject to Australian law. ASSISTANZ will disclose personally identifiable information without your permission when required by law.
http://www.tpac.org.au/main/privacy_policy
http://www.privacy.gov.au/aboutprivacy/what